Support

How Can We Help?

Our dedicated support team is available 24/7 to assist you with any questions or concerns.

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Choose the support option that works best for you

Live Chat

Chat with our support team in real-time. Available 24/7.

Phone Support

Call us directly for immediate assistance.

+12489164654

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Email Support

Send us an email and we'll respond within 24 hours.

support@citibridge.net

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Frequently Asked Questions

Quick answers to common questions

How long does it take to process a withdrawal?

Withdrawals to CITIBRIDGE accounts are instant. External bank transfers take 1-2 business days.

What should I do if I lost my debit card?

Contact us immediately at +12489164654 or through your dashboard to freeze your card and order a replacement.

Is my money FDIC insured?

Yes, all deposits are FDIC insured up to $250,000 per depositor, providing you with complete peace of mind.

How do I reset my password?

Click on "Forgot Password" on the login page and follow the instructions. You'll receive an email with reset instructions.

Can I have multiple accounts?

Yes, you can have multiple checking, savings, and money market accounts under a single login.

Response Time Guarantee

15 min

Live Chat

1 hour

Phone Support

24 hours

Email Response

48 hours

Ticket Resolution